Policy and Procedure

Our policies

Creating a safe & supportive environment


Child protection and welfare is our highest priority. Here’s a summary of our core policies. Get in touch if you’d like to see our full procedures or other policies.

Glaisdale Nursery is committed to providing an inclusive environment that supports equal opportunity and anti-discriminatory practice for all children and adults.

At Glaisdale Nursery, all children are of equal importance, valuing each child as an individual, with freedom from prejudice, discrimination and stereotyping. Our nursery admissions are open to all children.

At Glaisdale Nursery, we believe that all children have a right to be protected from harm. It is our responsibility to protect them as outlined in the Children Act 1989. Our prime concern is for the safety and welfare of the children in our care.

Sherrill, the nursery manager is the designated safeguarding lead for child protection within the nursery. She is closely supported by Emma, nursery director.

At Glaisdale Nursery we aim to provide the highest quality care and education for all our children, thereby giving them a strong foundation for their future learning. We aim to create a safe, secure, and happy learning environment that allows our children to grow and develop their confidence and independence.

We value all our children and families as individuals. Through working together with our families and children, our staff plan meaningful, motivating and most importantly enjoyable learning experiences that enable them to grow and develop at their own pace.

Sherrill, the nursery manager is the designated safeguarding lead for child protection within the nursery. She is closely supported by Emma, nursery director.

Should a child be suffering from illness, they should be kept at home until their doctor has certified they are fit to attend nursery, or they have been free of symptoms for 48 hours.

If a child becomes ill whilst under our care, we shall make every effort to contact the parents/carer. If we feel necessary, a doctor will be called or the child taken to hospital in an emergency.

If for any reason a child is going to be absent, please inform us as soon as possible. Please be aware that we have a duty of care for not only the children in the nursery, but our staff as well, therefore if we feel that a child is poorly and not well enough to be at nursery, we will ask parents to collect.

Chiltern Nurseries Limited



Complaints Procedure for parents and carers




We are here to give your children the highest level of childcare in your absence. If at any given time, you had a concern regarding your child, a staff member, nursery procedures, the premises, or any suggestions, I hope you would feel comfortable to bring it to our attention immediately. You may speak with the nursery manager Sherrill Botterill, Directors Emma Ward and Gary Ward or a member of the management team in our absence. If your complaint is not resolved, please put in writing to Sherrill Botterill/ Emma Ward at info@glaisdaledaynursery.co.uk and Chiltern Nurseries LTD will investigate and report back within 28 days. If you feel that your complaint still has not been resolved please contact Ofsted on:




Piccadilly Gate

Store Street


M1 2WD


Telephone: 030012301231



At Glaisdale Day Nursery, we like to give our children lots of praise and enthusiasm, adopting a positive and consistent management of behaviour.

Children are encouraged to always say please and thank you, act in a kind and polite manner, learning to value one and other.

If a child behaves in an unsociable or unacceptable manner, we need to show them we are disappointed and unhappy about how they have behaved. This is done in a controlled manner, firm but calm whilst explaining why we are not happy and how they should behave. At no time do we touch our children when disciplining them.

It may be necessary to physically remove a child in an emergency situation. Parents will always be informed when children’s behaviour has been challenging and how it was dealt with; equally, we shall only be too pleased to praise them.

N.B  Please note these are only a snapshot of our policies, if you would like to see them in full please do ask.